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Where Is My Order?

5 articles

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COVID-19: Is my order delayed or lost?

All orders have a processing time of 7-15 business days (Monday-Friday).  We are following all recommended health and safety guidelines to ensure the well-being of our customers and our employees. You can find more information about our response to C

What does "pre-shipment" mean on my tracking?

Your order has just shipped! If your shipping confirmation email was sent to you in the last 48 hours, your order may be in the midst of being packed up. After orders are picked up from our office by USPS, USPS will scan your package into their syste

My package was marked "delivered", but I haven't received it!

Did you order from https://www.gc2b.co/ or http://gc2b.io/ and your package was marked as "delivered", but it wasn't received? We're happy to help!. When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an au

My package was un-delivered or marked return-to-sender!

Packages generally marked as return-to-sender, or undelivered due to the following reasons:. If a package is returned to us, we will email you when we receive your package back. You can always email us first if you notice any issues with your trackin

How do I track my order (International)?

Or reach out to us at [email protected]! We're always happy to help out!

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