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What does "pre-shipment" mean on my tracking?Updated 6 months ago

Your order is getting ready to be shipped! If your shipping confirmation email was sent to you in the last 48 hours, your order may be in the midst of being packed up. After orders are picked up from our office by USPS, USPS will scan your package into their system and your tracking information will begin to update at that time. 

As of February 22nd 2020, we have had a 7-15 business day (M-F) processing time for all orders. We have had to expand our processing time in light of COVID-19. If you are concerned there may have been a delay or error, feel free to reach out to our support email and we would be happy to help.

Keep an eye on your tracking for updates! You can sign up for package alerts via the USPS.com link that is provided with your shipping confirmation.



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