What does "pre-shipment" mean on my tracking?Updated a month ago

Your order is getting ready to be shipped! Because our orders are packed in batches, it is common for the shipping label to be created and the tracking information sent out before our all human team has picked and packed your order. After orders are collected from our office by the postal carrier, they will scan your package into their system and your tracking information will begin to update at that time. 

If you are concerned there may have been a delay or error, feel free to reach out to our support email and we would be happy to help.

Keep an eye on your tracking for updates! You can sign up for package alerts via the link that is provided with your shipping confirmation.