Help, I was double-charged!Updated 10 months ago

This probably occurred because the first attempt to charge your card failed.

• When your payments initially fail after being submitted more than once, but one of them goes through, we end up with just one completed order for you.

• Each time a failed attempt goes through, it puts a "pending" charge on your card. Essentially, your bank is waiting for us to capture the money. Our site automatically captures the money when you input your information.

• The failed charge should fall off your account in 1 - 5 business days. 

• If your order went through twice, you should receive a confirmation for two separate orders. Be sure to contact our team at [email protected]. We will provide you with additional assistance if you may have a duplicate order!